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General Inquiries

How can I apply for a hotel membership card?

▪ Online Application: Most hotel chains offer online registration through their official websites or mobile apps. For example, you can visit Marriott's official website, click on the "Join Now" button, and fill in your personal information such as name, contact details, and email address.

How do I check my membership status and points balance?

• Mobile App: Most hotel chains have dedicated mobile apps. After logging in with your membership credentials, you can easily view your membership status (e.g., Silver, Gold, Platinum) and your current points balance. For example, the Marriott Bonvoy app shows your tier status prominently on the home screen and provides a detailed breakdown of your points. • Website: Logging into the hotel's official website and accessing your membership account also allows you to view this information. On the IHG Rewards Club website, you can find your membership status and points balance in the "My Account" section.

How to Upgrade Hotel Membership Card？

• Common Practice among Most Hotel Groups：The most conventional way to upgrade is to accumulate a certain number of eligible stay nights or a specific consumption amount within a specified time period. For instance, in the Marriott Bonvoy program, to upgrade from a regular member to a Gold Elite member, one needs to complete 25 eligible stay nights within a calendar year. To further upgrade to a Platinum Elite member, 50 eligible stay nights are required. In the IHG Rewards Club, to upgrade from a Gold member to a Platinum member, it usually requires 40 nights of stay within a membership year, and for the Diamond membership, 70 nights of stay are needed. In terms of consumption amount, some hotel groups will assist with the upgrade based on the members' comprehensive consumption in the hotel, such as the cumulative amount of room rates, catering, spa services, etc. ▪ Participation in Official Challenge Activities：Hotel groups will occasionally launch time - limited membership challenge activities. The official regular challenge of Marriott Bonvoy generally requires staying for 16 nights within 90 days to upgrade to a Platinum Elite member, and this challenge can be participated in once every three years. The IHG Rewards Club will also carry out challenge activities from time to time. Uploading the high - level membership status of other hotel groups can activate the challenge. Usually, staying for 2 nights within 90 days can upgrade to a Gold member, and staying for 5 nights can upgrade to a Platinum member. • Purchase of Paid Memberships：The IHG Rewards Club has a paid membership - the Ambassador membership. It can be applied for through official channels, by calling the customer service, or at the hotel's front desk. Paying $225 or 45,000 points can obtain this membership. When upgrading to an Ambassador member, a Platinum membership status will also be given as a gift.

Membership Benefits

What benefits can I get from a hotel membership card?

• Points and Rewards: Earn points for every eligible stay, which can be redeemed for free nights, room upgrades, dining credits, or other rewards. For example, in the IHG Rewards Club, you earn points based on the cost of your stay, and these points can be used to book free rooms at IHG - affiliated hotels like InterContinental, Crowne Plaza, etc. • Room Upgrades: Members often have the opportunity to be upgraded to a better - quality room, such as from a standard room to a suite or a room with a better view. Marriott Bonvoy Platinum members, for instance, are more likely to receive room upgrades when available. ▪ Early Check - In and Late Check - Out: Depending on the membership level, you may be able to check in earlier or check out later than the standard times. Hilton Honors Diamond members can sometimes arrange for a late checkout as late as 4 PM, subject to room availability. • Exclusive Discounts: Get discounts on room rates, dining at the hotel's restaurants, spa services, and more. In the Accor Live Limitless program, members can enjoy discounted rates on stays and also get dining discounts at participating hotels.

How do I earn points with my hotel membership card?

▪ Eligible Stays: Most hotel loyalty programs award points based on the cost of your eligible stays. Usually, stays booked through the hotel's official channels (website, app, or reservation center) are eligible. For example, in the World of Hyatt program, you earn base points per eligible dollar spent on your room rate. ▪ Additional Earning Opportunities: Some programs offer bonus points for activities like using the hotel's services, participating in promotions, or booking certain types of rooms. For instance, Marriott Bonvoy may offer bonus points for stays during a particular holiday period or for booking a premium suite.

Can I use my hotel membership card benefits for someone else?

• Some Benefits May Be Transferable: In certain cases, benefits like dining discounts or some gift cards obtained through the membership can be shared. For example, in the Wyndham Rewards program, some of the dining certificates you earn can be given to others to use at participating restaurants. • Room - related Benefits Are Usually for the Member: However, benefits directly related to the room, such as room upgrades, early check - in, and late check - out, are typically reserved for the member who made the reservation and is checking in. Hilton Honors, for example, restricts room - related benefits to the member's own stay.

Purchase Question

What information needs to be provided after purchase and how to operate?

• Require Information：On the purchase page, we generally require you to provide three main pieces of information for the membership account, 1.account name, 2.account number, and 3.account email address. (You can optionally provide your passport number and a screenshot of the first page of your passport as other information). • Operation Process：After you have provided the information we need, we will arrange your membership account into the near-future calendar rooms of our partner hotels within 24 to 48 hours, and help you complete the required eligible nights.

How can I check the progress of the room nights?

After we have arranged the dates, you will immediately receive notifications both on your app and via email. For example：you will receive a message like: "Welcome to check in at Hotel XX. The check-in date is from April 10th to April 20th." This indicates that the number of qualifying nights is 10 nights. You just need to wait until after April 20th . The system will award the points and 10 eligible nights within 72 hours after check-out.

During the period of "Hotel Mattress Run", Can I book a hotel or check in?

During a mattress run, we do not recommend that you book hotels under the same hotel group. This is to avoid the overlap of room nights in your membership account, which may lead to unnecessary consequences and troubles. If you have accommodation needs, you can choose hotels from other brands or hotel groups.

Can the mattress run room be used?

The room used for a mattress run cannot be occupied. This is because the rooms with special price offers provided by our partner hotels are only intended for accumulating eligible room nights and fulfilling the requirements of promotional challenges, and are not meant for actual accommodation.

If I want cancel the order, how can I get refund?

After you make the purchase, we will process your order within 48 hours. During this period, we can refund the money to the PayPal account or other accounts you provided. If the hotel date for your order is arranged, it is equivalent to an actual reservation and cannot be cancelled.

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